Intercept Health
  • Roanoke, VA, USA
  • Salary
  • Full Time

Summary:   Crisis Support Specialist II will provide direct care to clients, assist with conducting assessments, and partnering with admissions for client placement. The Crisis Support Specialist II will develop Individualized Treatment Plans, provide direct counseling and treatment interventions to children, youth, and adults who are in psychiatric crisis to intervene and stabilize behaviors and prevent psychiatric hospitalization and loss of placement.  Assist in coordinating on-call service, accepting referrals, coordinating response, and in conjunction with Admission staff ensuring service excellence within Community Based Services (CBS).

Education:   A minimum of a Master's Degree in a Human Services field (Social Work, Counseling, Psychology, etc.).  Must be licensed by the Commonwealth of Virginia Board of Health Professions as a Licensed Mental Health Professional Type (LMHP, LMHP-R, LMHP-S, or LMHP-RP).

Experience:  Relevant clinical experience providing direct clinical services with mental health diagnoses. Experience in leadership, supervision and/or training staff.

Essential duties include the following. Other duties may be assigned as needed.


  • Lead clinical support for individual & family therapy sessions as designated
  • Partner with Crisis One Supervisor and team in providing training and support to new hires.
  • Participate in team meetings.


  • Provide direct service, including client assessment and clinical documentation.
  • Conduct counseling and treatment interventions for clients.
  • Develop treatment plans based on recommended goals identified in clients' assessments.
  • Maintain high quality documentation of all case work, completed in a timely manner, and consistent with outlined program policies and licensure requirements.
  • Assume a lead role in the client discharge planning process.
  • Initiate and facilitate verbal de-escalation techniques and strategies to assist the client in maintaining self-control.
  • Exercise client interventions by the least restrictive option that protects clients from harming self or others. Assess, evaluate and monitor the safety of clients and others at all times.
  • Coordinate client services with admissions and program management staff.
  • Assess, evaluate and monitor the safety of the client and others at all times. Notify Supervisor of any significant client medical complaint(s), unusual events, accidents, medical problems, property damage or maintenance concern, etc.
  • Provide brief clinical assessment to high risk clients and trigger next step referrals when necessary.
  • Participate in initial and ongoing staff training and/or seminar presentations as requested.
  • Provide 24-hour emergency response as needed.
  • Other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Ability to listen, read, and understand information and ideas presented through spoken words and sentences.  Ability to communicate information and ideas so that others will understand.  Ability to prepare and effectively present information to management and other external groups.  Ability to present a positive attitude and role model customer service excellence with every interaction.


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  


Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to understand implications of new information for both current and future problem solving and decision making.  Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.



Valid driving record, safe automobile, current and sufficient auto insurance. Successful completion of background screening. Current PPD test results or screening.  LMHP type certification required.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to travel (to meetings, conferences, etc.) requires the ability to operate a motor vehicle with or without accommodation.
  • Contact with internal/external parties requires the ability to hear as well as the ability to communicate verbally.
  • Close computer work requires clear vision as well as the ability to adjust focus when returning to other tasks.
  • Transport conference materials can require the ability to lift up to 20 pounds.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Duties require working in office environment with moderate noise level, including computers, printers, ringing phones, copy equipment. Must have the ability to work with ethnically, linguistically, culturally, and economically diverse populations.

Intercept Health
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