Intercept Health
  • Roanoke, VA, USA
  • Hourly
  • Full Time

Residential Specialist

Full-Time with Benefits

$750 Sign on Bonus

Day Shift: 8am-5pm

Located: Roanoke, VA

Do you enjoy being challenged? Working at Intercept Health gives you an opportunity to change at a time. We are seeking Residential Specialists who will serve as role models for youth in our facilities. Sign-on bonuses and retention bonuses are offered along with competitive pay and monthly incentives! Check out this video on our Facebook page!

Ideal candidates have the following qualities:

  • Flexible and adaptable
  • Engaging and Inquisitive
  • Comfortable handling challenging behaviors
  • Great communication skills
  • Collaborative / Team player
  • Willing to teach and coach
  • Patient and understanding
  • Creative problem solving


  • Must have at least a high school diploma or GED, with at least one year of experience providing direct services to children with a diagnosis of mental illness and a proven minimum of 90 hours of related classroom training;
  • OR a bachelor's degree or associates degree in human services related field and 3 months or more providing direct services to individuals with a diagnosis of mental illness
  • Full-time hires will be hired into the Intercept Health Training Institute for the first two weeks. These training days will require first shift availability.


  • Facilitate resident medical and other outside appointments, including but not limited to setting appointments, communicating appointments to appropriate staff, and transporting residents.
  • Administer medications as appropriate.
  • Review medication records daily for errors and/or omissions, report any discrepancies to Program Manager, and document on the compliance review calendar.
  • Maintain and oversee medication records, including but not limited to communicating with the pharmacy to obtain new prescriptions and refills, and all necessary record keeping for same.
  • Administer first aid to resident in response to minor medical problems as appropriate.
  • Notify Resident Staff Supervisor and/or Program Director of any significant resident medical complaint.
  • Keep residents on established awake/asleep and activity schedules.
  • Guide residents in personal hygiene techniques and the proper care of their rooms and other living spaces.
  • Assist residents in meal preparation steps.
  • Guide and instruct residents in proper housekeeping and laundry procedures; supervise completion of daily chores.
  • Use good interpersonal communication skills to gain resident cooperation and resolve resident conflicts.
  • Exercise fair, firm and consistent use of behavioral system (point sheet).
  • Exercise appropriate intervention in accordance with the least restrictive alternative to protect resident from harming self or others.
  • Review progress notes and staff log documentation daily for compliance with company standards, report any discrepancies to the Program Manager and document on the compliance review calendar.
  • Record accurate and complete information in the resident chart.

Intercept offers a competitive benefits package for all full-time employees to include: * Comprehensive Health Insurance options * Dental & Vision Insurance * Health and Child Care Flexible Spending Accounts * Comprehensive Employee Assistant Plan * Employer Group Life Insurance, optional buy-up insurances * Voluntary Long Term & Short Term Disability * 401(k) Retirement Plan * Paid Time Off * 7 observed holidays* Mileage Reimbursement * Partial cellphone reimbursement * Discounts at Verizon Wireless * Wellness Initiatives and team building activities * Opportunities for professional advancement for qualified individuals *

Full Job Description
Intercept Health
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