Intercept Health
  • Roanoke, VA, USA
  • Full Time

IT Help Desk Technician


Roanoke, Va.

Summary: The IT Help Desk Technician is responsible for assisting support technicians and systems administrators on maintaining all of Intercept's technological infrastructure systems, related assets, and their applicable vendor relations. The IT Help Desk Technician provides exceptional customer support and works trouble tickets, incidents as they arise, documents and maintains records of changes, and takes necessary steps to resolve problems incurred by users of computers, peripherals, network infrastructure. The IT Help Desk Technician routinely stages hardware, refreshes equipment for reissue, and performs helpdesk functions for Intercept's users (which may require travel).

Education: Associate Degree in related field of IT and CompTIA A+, Net+, Security+, Certifications highly preferred. High School Diploma with 1 or more years' experience in IT help/desk or related experience.

Experience: Minimum of 1-year experience in IT helpdesk or related role with a professional business or organization. Candidates must demonstrate experience with the following:

  • Microsoft Windows 10
  • Microsoft Windows Server 2008, 2012, 2016
  • Configuration and End user support of Microsoft Office 2010-2019
  • Microsoft Active Directory Moves, Adds, Changes & Deletions
  • Exchange Online Moves, Adds, Changes & Deletions
  • Apple iOS device Provisioning and setup
  • Dell laptops and desktops Provisioning, setup and troubleshooting
  • PC Cloning software
  • Very basic VoIP technology understanding
  • Basic Network understanding & troubleshooting (VLANs, TCP/IP, MAC Addressing, ACLs) and the use of command line tools to pinpoint network issues.
  • Fundamental knowledge of networking gear functionality (managed switches, routers, firewalls, access points, patch panels)
  • Basic computer hardware troubleshooting
  • Computer repair Skills Laptop and Desktop (Replacement of motherboards, computer screens, hard drives, batteries, and other components)
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