Intercept Youth Services
  • Richmond, VA, USA
  • Full Time

Summary:   The Director of Fresh Start leads the Fresh Start program for Intercept Youth Services. 

 Education:   A minimum of a Master's Degree in a Human Services field (Social Work, Counseling, Psychology, etc.).  Must be licensed or licensed eligible for QMHP. 

 Experience:    At least three years' experience working with children in a mental health residential facility.  A minimum of two years of group home management administration or mental health residential facility supervisory experience required.  Additional experience in working with behavioral programs, counseling, and/or skills training is preferred.

 Essential duties include the following. Other duties may be assigned as needed.



  • Lead the Fresh Start program services that meet client/community and referring agency needs.
  • Establish and ensure compliant policies, procedures, and recordkeeping as stipulated by Intercept, licensing agencies, funding entities, and local, federal, and state entities.
  • Develop and manage the program's budget. Help design the program's budget, and set service fees.  Ensure all billing for services rendered are accurate.
  • Establish and administer program evaluations (to include reviewing licensing audit information) to gather information about the program's impact and make program adjustments as necessary.
  • Work collaboratively with other Intercept departments: to ensure wrap around services for clients and their families, to ensure community/referral agency outreach and advocacy, and to ensure financial and human resource compliance.
  • Maintain Fresh Start's compliance with federal, state, and local regulatory and licensing agency requirements, including maintaining review-ready status.
  • Other duties as assigned.


  • Ensure the treatment approach used for Fresh Start is cohesive and consistent with the program's philosophy and policy.
  • Establish positive working relationships with other community agencies that refer and support the children, youth and adults served by Fresh Start (i.e. community boards or councils).
  • Oversee clinical supervision and guidance for staff that develop and ensure treatment plan administration based on recommended goals identified for clients.
  • Ensure world class delivery of services, oversight of assessments, coordination of outsourced assessments/diagnosis, and service planning.
  • Other duties as assigned.


  • Hire employees based on Intercept values/policies and procedures, licensing agencies, funding entities, local, state, federal requirements.
  • Orient, train, counsel, and supervise employees to ensure they have the information, technology, and reference materials necessary to produce exceptional job performance.
  • Delegate work to staff. Evaluate and develop staff to meet program needs as appropriate.
  • Oversee the timely submittal of staff work schedules and timesheets. Approve requests for leave based on Intercept policy/procedure.
  • Conduct regular documented supervision of individual program managers.
  • Audit all clinical information produced internally and externally for the Fresh Start program.
  • Other duties as assigned.


Intercept offers a competitive benefits package for all full-time employees to include:

* Comprehensive Health Insurance options * Dental & Vision Insurance * Health and Child Care Flexible Spending Accounts * Comprehensive Employee Assistant Plan * Employer Group Life Insurance, optional buy-up insurances * Voluntary Long Term & Short Term Disability * 401(k) Retirement Plan * Paid Time Off * 7 observed holidays* Mileage Reimbursement *  Partial cellphone reimbursement * Discounts at Verizon Wireless * Wellness Initiatives and teambuilding activities * Opportunities for professional advancement for qualified individuals *

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free, smoke-free work environment.

Intercept Youth Services
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