Intercept Youth Services
  • Staunton, VA, USA
  • Full Time


The Resident Flex Counselor is responsible for serving as a positive role model for residents.  The Resident Flex Counselor contributes to the formulation and implementation of resident treatment plans, and works via role modeling and direct counseling to develop socially effective values, attitudes, and behaviors within residents.

Education & Experience

A high school graduate or GED, have six months experience working with children within at least one year of experience providing direct services to individuals with a diagnosis of mental illness and a proven minimum of 90 hours of related classroom training;

An associate's degree in a related field with three months experience working with children within at least one year of experience providing direct services to individuals with a diagnosis of mental illness; or

A bachelor's degree in a related human services field from an accredited college or university or a bachelor's degree in a non-related field with enrollment in a master's or doctoral program taking at least three credit hours per semester.


  • Facilitate resident medical and other outside appointments, including but not limited to setting appointments, communicating appointments to appropriate staff, and transporting residents.
  • Administer medications as appropriate.
  • Review medication records daily for errors and/or omissions, report any discrepancies to Program Manager, and document on the compliance review calendar.
  • Maintain and oversee medication records, including but not limited to communicating with the pharmacy to obtain new prescriptions and refills, and all necessary record keeping for same.
  • Administer first aid to resident in response to minor medical problems as appropriate.
  • Notify Resident Staff Supervisor and/or Program Director of any significant resident medical complaint.


  • Keep residents on established awake/asleep and activity schedules.
  • Guide residents in personal hygiene techniques and the proper care of their rooms and other living spaces.
  • Assist residents in meal preparation steps.
  • Guide and instruct residents in proper housekeeping and laundry procedures; supervise completion of daily chores.
  • Use good interpersonal communication skills to gain resident cooperation and resolve resident conflicts.


  • Exercise fair, firm and consistent use of behavioral system (point sheet).
  • Exercise appropriate intervention in accordance with the least restrictive alternative to protect resident from harming self or others.


  • Contribute to the formulation and implementation of the resident's treatment plan.
  • Interact with all residents in accordance with the treatment plan and the therapeutic process.
  • Maintain and conclude upon discharge therapeutic relationships with resident which does not allow self-disclosure of personal or social information.
  • Review progress notes and staff log documentation daily for compliance with company standards, report any discrepancies to the Program Manager and document on the compliance review calendar.
  • Record accurate and complete information in the resident chart.
  • Review each resident chart no less than quarterly to ensure that documentation is current and properly filed.


  • Facilitate resident community meetings.
  • Notify Resident Staff Supervisor and Program Director of any unusual events, accidents, medical problems, etc.
  • Report any property damage or maintenance concern to the Staff Supervisor.

Intercept Youth Services
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